741 reviews
From
$174Carretera Puerto Juarez-Chetumal Km. 295, Riviera Maya, 77710, QR, Mexico
741 reviews
1/36

Water park
Spa/Wellness packages
Kids' club
Snorkeling
Restaurant
Beachfront
Private beach area
Outdoor swimming pool
Welcome to the Sandos Caracol Nature Resort & Water Park, a five-star oasis located in Playa del Carmen, Mexico. Just 3.5mi from the city center, this resort offers the perfect blend of luxury and nature. With 741 reviews, guests rave about the incredible amenities and experiences provided here.
The resort boasts a range of amenities to keep guests entertained and relaxed. From a thrilling water park and water sports facilities to a tranquil spa and private beach area, there is something for everyone. Take a dip in the outdoor swimming pool or enjoy a game of tennis on the resort's courts. Children will love the kids' club and playground, while adults can unwind in the Turkish/Steam Bath or hot tub. With an ocean view and access to a private balcony, guests can truly immerse themselves in the beauty of the surroundings.
At a minimum price of $174, guests can enjoy all the comforts and conveniences this resort has to offer. With its prime location, stunning amenities, and rave reviews, the Sandos Caracol Nature Resort & Water Park is the perfect destination for travelers seeking an unforgettable vacation.
After a day of exploring the stunning natural surroundings of Playa del Carmen, guests can take a refreshing dip in one of the resort's two outdoor swimming pools. Pool 1 is available all season and offers a shallow end, perfect for relaxing and keeping an eye on the little ones. With a view of the ocean, guests can soak up the sun and enjoy the breathtaking scenery while enjoying a swim.
When it comes to dining options, the Sandos Caracol Nature Resort & Water Park has a variety of restaurants to satisfy every palate. From international cuisine at La Laguna to Italian delicacies at La Toscana, and Mexican flavors at Las Mascaras, there is something for every taste. Guests can also indulge in Brazilian dishes at Fogo de Brazil or Asian cuisine at El Templo. With a total of nine restaurants on-site, guests will never run out of options to satisfy their cravings.
For the convenience of guests, the resort accepts cash as well as Visa, Mastercard, and American Express as payment options. This ensures that guests can easily settle their bills and enjoy a hassle-free stay.
With its beautiful pools, diverse dining options, and convenient payment methods, the Sandos Caracol Nature Resort & Water Park guarantees a truly unforgettable vacation experience. Guests can relax, indulge, and immerse themselves in the beauty of Playa del Carmen while enjoying all the comforts and conveniences this five-star resort has to offer.
Planning a wedding, corporate event, or need many rooms? Get a personalized quote with discounted rates for your group.
Closest airports
Cozumel International Airport
12.2miCancún International Airport
28miWater park
Spa/Wellness packages
Kids' club
Snorkeling
Restaurant
Beachfront
Private beach area
Outdoor swimming pool
Free Private Parking
Free wifi
Fitness center
Turkish/Steam Bath
Water sports facilities on site
Waterslide
Streaming service (like Netflix)
Beach
Golf course
Hot tub
Air conditioning
Tennis court
Kid-friendly buffet
Bar
Sun deck
Massage
Tour desk
Parking On Site
Terrace
24-hour front desk
Ocean view
Beach umbrellas
Beach chairs/Loungers
Playground
Kids' meals
Garden
Free toiletries
View
Balcony

Show 11 photos
Superior Suite, 1 Bedroom
1 Twin Bed
1 Queen Size Bed
235 sqft
Private Bathroom
Flat-screen TV
Air conditioning
+
More details
This triple room is air-conditioned and has a private bathroom and an electric kettle. The unit has 2 beds.
Show 5 photos
Superior, Penthouse
1 Sofa Bed
1 Queen Size Bed
665 sqft
Ocean view
Hot tub
Private Bathroom
Balcony
+
More details
This single room's standout feature is the hot tub. Offering free toiletries and bathrobes, this single room includes a private bathroom with a walk-in shower, a hairdryer and slippers. This single room has air conditioning, a mini-bar, a flat-screen TV with satellite channels and a balcony. The unit has 1 bed.
Show 4 photos
Superior Room, Bunk Bed
1 King Size Bed
1 Bunk Bed
325 sqft
Balcony
Flat-screen TV
+
More details
This air-conditioned quadruple room is consisted of of a flat-screen TV with satellite channels, a private bathroom as well as a balcony with city views. The unit has 4 beds.
Show 4 photos
Deluxe Room, King Bed, Club Level
1 King Size Bed
1 Sofa Bed
440 sqft
Minibar
Flat-screen TV
x4
+
x3
More details
SELECT CLUB DELUXE 2 ADULTS, ADULTS ONLY +18 is 441 square feet and includes a king-size bed 150-183 width plus a sofa bed plus cable tv, hairdryer, and safe.
Show 4 photos
Superior Room, Double Bed, Club Level
1 Double Bed
1 King Size Bed
420 sqft
Balcony
x4
+
x3
More details
SELECT CLUB SUPERIOR 1 ADULT, ADULTS ONLY +18 is 420 square feet and includes either a double bed 131-150 width or a king-size bed 150-183 width plus living room, balcony, terrace, extra beds on demand, desk, tea and coffee making facilities , ironing set, and bathrobes.
Show 4 photos
Superior Room, King or 2 Double Beds, Pool View
2 Double Beds
1 King Size Bed
420 sqft
x10
+
x6
More details
POOL VIEW SUPERIOR 2 ADULTS 1 CHILD is 420 square feet and includes either a king-size bed 150-183 width or 2 double beds 131-150 width.
Show 4 photos
Superior Room, King Bed, Club Level
420 sqft
Balcony
Flat-screen TV
+
More details
The private pool is a top feature of this suite. Boasting a balcony, this suite also features air conditioning and a flat-screen TV. The unit has 1 bed.
Show 4 photos
Penthouse, 2 Beds, Club Level
670 sqft
Balcony
Minibar
Flat-screen TV
Tea/Coffee maker
+
More details
This double room features a private pool. The spacious double room offers air conditioning, a mini-bar, as well as a private bathroom featuring a walk-in shower and a hairdryer. This double room provides a tea and coffee maker, a flat-screen TV and a terrace. The unit offers 2 beds.
Show 4 photos
Deluxe Room, 2 Twin Beds, Club Level
440 sqft
Balcony
Minibar
Flat-screen TV
Tea/Coffee maker
+
More details
Guests will have a special experience as the suite features a private pool. The air-conditioned suite features 1 bedroom and 1 bathroom with a walk-in shower and a hairdryer. Featuring a balcony, this suite also provides a mini-bar, a tea and coffee maker and a flat-screen TV. The unit offers 2 beds.
Show 4 photos
Superior Room, Club Level
1 Double Bed
1 King Size Bed
Balcony
+
More details
Show 4 photos
Superior Room, King or 2 Double Beds, Club Level
1 King Size Bed
2 Double Beds
Balcony
Room service
More details
Show 4 photos
Deluxe Room, Club Level
1 Sofa Bed
1 Queen Size Bed
440 sqft
Private Bathroom
Balcony
Flat-screen TV
Air conditioning
+
More details
6.9
741 reviewsCategories of assessments
Cleanliness
Comfort
Location
Facilities
Staff
Value for money
WiFi quality
Attractions
3D Museum of Wonders
2.4miFundadores Park (El Zócalo)
3.2miCenote Chaak Tun
4.4miXenses Park
7.5miRio Secreto Nature Reserve
8miDiscover Mexico Park Cozumel
14.1miSelvatica
14.7miSan Gervasio Mayan Ruins
16.8miKantun Chi Ecopark
18.1miXotik-Ha EcoPark
18.4miThe Mayan Cacao Company
18.5miPlaya Palancar
20.5miEl Mirador Lookout
23.4miXoximilco Cancun
25.9miVentura Park
29miAttractions
3D Museum of Wonders
2.4miFundadores Park (El Zócalo)
3.2miCenote Chaak Tun
4.4miXenses Park
7.5miRio Secreto Nature Reserve
8miDiscover Mexico Park Cozumel
14.1miSelvatica
14.7miSan Gervasio Mayan Ruins
16.8miKantun Chi Ecopark
18.1miXotik-Ha EcoPark
18.4miThe Mayan Cacao Company
18.5miPlaya Palancar
20.5miEl Mirador Lookout
23.4miXoximilco Cancun
25.9miVentura Park
29miAirports
Cozumel International Airport
12.2miCancún International Airport
28miLa Laguna
Cuisines
Ambiances
La Toscana
Cuisines
Ambiances
Las Mascaras
Cuisines
Ambiances
El nido - Snack
Ambiances
El Templo
Cuisines
Ambiances
Fogo de Brazil
Cuisines
La Riviera
Cuisines
Los Lirios
Ambiances
Location
Features
Availability
Water park
Spa/Wellness packages
Kids' club
Snorkeling
Restaurant
Beachfront
Private beach area
Outdoor swimming pool
Free Private Parking
Free wifi
Fitness center
Turkish/Steam Bath
Water sports facilities on site
Waterslide
Streaming service (like Netflix)
Beach
Golf course
Hot tub
Air conditioning
Tennis court
Kid-friendly buffet
Bar
Sun deck
Massage
Tour desk
Parking On Site
Terrace
24-hour front desk
Ocean view
Beach umbrellas
Beach chairs/Loungers
Playground
Kids' meals
Garden
Free toiletries
View
Balcony
Activities
Beach
Game room
Golf course
Hiking
Ping-pong
Pool table
Snorkeling
Tennis court
Water park
Water sports facilities on site
Bathroom
Additional bathroom
Bathrobe
Free toiletries
Guest bathroom
Hairdryer
Private Bathroom
Shower
Slippers
Toilet
Toilet paper
Towels
Cleaning Services
Daily housekeeping
Dry cleaning
Ironing service
Laundry
Entertainment & Family Services
Babysitting/Child services
Board games/Puzzles
Entertainment staff
Evening entertainment
Indoor play area
Kids' club
Outdoor play equipment for kids
Playground
Food & Drink
Bar
Kid-friendly buffet
Kids' meals
Minibar
Restaurant
Snack bar
Tea/Coffee maker
Food & drink safety
Food can be delivered to guest accommodation
Front Desk Services
24-hour front desk
ATM on site
Baggage storage
Concierge
Currency exchange
Tour desk
General
Air conditioning
Designated smoking area
Facilities for disabled guests
Family rooms
Hair/Beauty salon
Mosquito net
Internet
Free wifi
Living Area
Sitting area
Sofa
Media & Technology
Flat-screen TV
Satellite channels
Streaming service (like Netflix)
Telephone
TV
Outdoors
Balcony
Beachfront
Garden
Outdoor furniture
Private beach area
Sun deck
Terrace
Parking
Free Private Parking
Parking On Site
Room Amenities
Fan
Iron
Socket near the bed
Safety & security
24-hour security
Fire extinguishers
Safe
Safety features
First aid kits available
Services
Wake-up service
Spa
Beach chairs/Loungers
Beach umbrellas
Fitness
Fitness center
Fitness classes
Hot tub
Locker rooms
Massage
Outdoor swimming pool
Sauna
Solarium
Spa
Spa facilities
Spa lounge/Relaxation area
Spa/Wellness packages
Turkish/Steam Bath
Waterslide
Yoga classes
Transportation
Airport drop-off
Airport pickup
Airport shuttle
Car rental
Shuttle service
View
Ocean view
View
From 15:00
Guests are required to show a photo identification and credit card upon check-in
Until 12:00
Pets are not allowed.
WiFi is available in public areas and is free of charge.
The minimum age for check-in is 18
Come and go whenever you want
Free private parking is available on site (reservation is not needed).
Child policies
Children of all ages are welcome.
Children 13 and above will be charged as adults at this property.
To see correct prices and occupancy info, add the number and ages of children in your group to your search.
Crib and extra bed policies
0 - 1 years
Additional fees are not calculated automatically in the total cost and will have to be paid for separately during your stay.
The maximum number of cribs, extra beds, and children allowed in existing beds can vary depending on the option booked.
All cribs and extra beds are subject to availability.
No capacity for extra beds.
Cash
Visa,
American Express,
Mastercard,
Cash only
This property accepts cash.
When are the check-in and check-out times for Sandos Caracol Nature Resort & Water Park?
For those planning to reside at Sandos Caracol Nature Resort & Water Park, the doors open for check-in at 03:00 PM and it's time to say goodbye by 12:00 PM.
Does Sandos Caracol Nature Resort & Water Park provide parking options?
Yes, parking is available at Sandos Caracol Eco Resort All Inclusive. The best part is that it is free and conveniently located on-site for guests. Additionally, the parking is private, ensuring the safety and security of your vehicle. There is no need to make a parking reservation as it is readily accessible for all visitors.
What's the nightly rate at Sandos Caracol Nature Resort & Water Park?
Room rates at Sandos Caracol Nature Resort & Water Park initiate from $174. Yet, variations occur based on your room and date preferences. For exact rates, please insert your travel dates.
Which room categories can I book at Sandos Caracol Nature Resort & Water Park?
The hotel offers a variety of rooms including Royal Elite Superior, Signature Eco Superior, Royal Elite One Bedroom Suite, Double Room, Superior Suite, Eco Family Penthouse, Royal Elite Penthouse, Single Room, Deluxe Room, Eco Superior Single, Eco Family Suite, Signature Eco Superior, Queen Room with Spa Bath, and Deluxe Suite. The rooms accommodate different numbers of adults and children, and have various bed and room sizes. Smoking is not allowed in any of the rooms.
What activities does Sandos Caracol Nature Resort & Water Park offer?
Guests at Sandos Caracol Eco Resort All Inclusive can enjoy a variety of leisure amenities during their stay. The hotel features a water park, perfect for a fun-filled day of sliding and splashing. For relaxation, guests can indulge in spa and wellness packages, taking advantage of services such as Turkish/Steam Bath and massages. The hotel offers a private beach area as well as an outdoor swimming pool with a waterslide. There are also water sports facilities on site for those who prefer more active pursuits.
In addition to the leisure amenities, guests can dine at a selection of on-site restaurants, including La Laguna with international cuisine, La Toscana with Italian cuisine, Las Mascaras with Mexican cuisine, Salvia Snack Bar with international cuisine, El Templo with Asian cuisine, Fogo de Brazil with Brazilian cuisine, La Riviera with Mediterranean cuisine, and Los Lirios.
Overall, there are plenty of options for guests to spend their time at the hotel, whether it's relaxing by the pool, enjoying the beach, dining at the restaurants, or participating in water sports.
Does Sandos Caracol Nature Resort & Water Park feature a pool area?
The hotel has an outdoor pool with a shallow end and a view. The pool is available all season.
Are there restaurants located within Sandos Caracol Nature Resort & Water Park?
Based on the provided data, the hotel has multiple restaurants on site. These include La Laguna (International cuisine), La Toscana (Italian cuisine), Las Mascaras (Mexican cuisine), Salvia Snack Bar (International cuisine), El Templo (Asian cuisine), Fogo de Brazil (Brazilian cuisine), La Riviera (Mediterranean cuisine), and Los Lirios.
Does Sandos Caracol Nature Resort & Water Park accept credit cards and cash payments?
Yes, Sandos Caracol Eco Resort All Inclusive accepts both cash and credit card payments. They accept Visa, Mastercard, and American Express credit cards. This gives guests the convenience of paying with their preferred method, whether it be cash or card.

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