123 reviews
From
$243Carr Tulum-Cancun Km 239 Par 911 Y 1150 Cenote Casa Tortuga , Tulum, 77774, QR, Mexico
123 reviews
1/120

Private Pool
Free parking
Restaurant
Outdoor swimming pool
Adults only
Free wifi
Room service
Air conditioning
Zenote Sanctuary is a 5-star haven in Tulum, Quintana Roo, Mexico, located about 6.6mi from the city center. Address: Carr Tulum-Cancun Km 239 Par 911 Y 1150 Cenote Casa Tortuga. Minimum price starts from $243 per night.
This adults-only property offers breakfast, along with a private pool, spa/wellness packages, and an outdoor swimming pool (free). Free on-site parking, free Wi-Fi, and a restaurant keep stays convenient, while room service, air conditioning, a tour desk, a bar, sun deck, private entrance, terrace, 24-hour front desk, and non-smoking rooms cover the essentials. Beach umbrellas and beach chairs/loungers are free for sunny days by the shore.
With 123 reviews, guests can enjoy garden views and the surrounding greenery, including a garden, patio, and balcony, complemented by free toiletries for added comfort.
Beyond the essentials, mornings here come with breakfast and the option to slip into a private pool or take a refreshing dip in an outdoor pool that stays open all year. A spa and wellness packages invite unwinding after days spent exploring Tulum, while practical perks keep things easy: free on-site parking, free Wi-Fi, an on-site restaurant, room service, air conditioning, a tour desk, a bar, a sun deck, a private entrance, a terrace, a 24-hour front desk, and non-smoking rooms. Beach umbrellas and beach chairs/loungers are complimentary for sunny days by the shore.
Two on-site dining spots add distinct vibes: Cenote Buuts Ha offers a Modern ambiance, while Caverna Baalam brings a Romantic feel. Guests also enjoy garden views and the surrounding greenery, with a garden, patio, and balcony enhancing the scene, complemented by free toiletries for added comfort (123 reviews in total).
Payment options include cash and major cards—Mastercard, American Express, and Visa. A variety of room styles are available, including Deluxe, Deluxe Suite, Junior Suite, Suite, Studio, and Villa categories, all designed for two adults.
Planning a wedding, corporate event, or need many rooms? Get a personalized quote with discounted rates for your group.
Closest airports
Cozumel International Airport
34.1miCancún International Airport
61.9miPrivate Pool
Free parking
Restaurant
Outdoor swimming pool
Adults only
Free wifi
Room service
Air conditioning
Tour desk
Bar
Sun deck
Private entrance
Parking On Site
Terrace
24-hour front desk
Non-smoking rooms
Live music/Performance
Beach umbrellas
Beach chairs/Loungers
Garden view
Patio
Garden
Free toiletries
Balcony

Show 21 photos
Deluxe Suite
1 King Size Bed
505 sqft
Private Pool
Garden view
Private Bathroom
Terrace
More details

Show 21 photos
Suite, King Bed
1 King Size Bed
475 sqft
Private Pool
Garden view
Private Bathroom
Terrace
More details

Show 11 photos
Junior Suite, Terrace
1 King Size Bed
505 sqft
Private Pool
Garden view
Private Bathroom
Terrace
More details

Show 8 photos
Deluxe Suite, King Bed
2 King Size Beds
665 sqft
Private Pool
Garden view
Private Bathroom
Terrace
+
More details

Show 28 photos
Suite, 2 King Beds
2 King Size Beds
665 sqft
Private Pool
Garden view
Private Bathroom
Terrace
x4
More details

Show 11 photos
Suite
1 King Size Bed
475 sqft
Private Pool
Garden view
Private Bathroom
Terrace
+
More details

Studio, King Bed
1 King Size Bed
550 sqft
Private Pool
Garden view
Private Bathroom
Balcony
More details

Villa, Garden View
1 King Size Bed
540 sqft
Private Pool
Garden view
Private Bathroom
Terrace
More details

Studio
1 King Size Bed
550 sqft
Private Pool
Garden view
Private Bathroom
Balcony
More details

Show 21 photos
Deluxe Room
More details

Show 31 photos
Room
More details

Show 3 photos
Superior Room
More details
7.6
123 reviewsCategories of assessments
Cleanliness
Comfort
Location
Facilities
Staff
Value for money
WiFi quality
Breakfast
Attractions
Casa Cenote
1.3miCenotes Sac Actun
2.5miCenote Dos Ojos
2.8miTankah Park
4.5miXotik-Ha EcoPark
16.7miKantun Chi Ecopark
17.1miMuyil
19.9miPlaya Palancar
24.8miMr. Sancho's Beach Club Cozumel
25.4miThe Mayan Cacao Company
25.7miRio Secreto Nature Reserve
27miXenses Park
27.4miXplor Park
27.7miPunta Laguna Nature Reserve (Otoch Ma'ax Yetel Kooh)
29.3miDiscover Mexico Park Cozumel
30.2miAttractions
Casa Cenote
1.3miCenotes Sac Actun
2.5miCenote Dos Ojos
2.8miTankah Park
4.5miXotik-Ha EcoPark
16.7miKantun Chi Ecopark
17.1miMuyil
19.9miPlaya Palancar
24.8miMr. Sancho's Beach Club Cozumel
25.4miThe Mayan Cacao Company
25.7miRio Secreto Nature Reserve
27miXenses Park
27.4miXplor Park
27.7miPunta Laguna Nature Reserve (Otoch Ma'ax Yetel Kooh)
29.3miDiscover Mexico Park Cozumel
30.2miAirports
Cozumel International Airport
34.1miCancún International Airport
61.9miCenote Buuts Ha
Ambiances
Restaurante #2
Ambiances
Location
Age restrictions
Availability
Private Pool
Free parking
Restaurant
Outdoor swimming pool
Adults only
Free wifi
Room service
Air conditioning
Tour desk
Bar
Sun deck
Private entrance
Parking On Site
Terrace
24-hour front desk
Non-smoking rooms
Live music/Performance
Beach umbrellas
Beach chairs/Loungers
Garden view
Patio
Garden
Free toiletries
Balcony
Accessibility
Entire unit located on ground floor
Activities
Cycling
Hiking
Live music/Performance
Themed dinners
Walking tours
Bathroom
Bathrobe
Bathtub or shower
Free toiletries
Guest bathroom
Hairdryer
Private Bathroom
Shower
Toilet
Toilet paper
Towels
Cleaning Services
Daily housekeeping
Food & Drink
Bar
Breakfast in the room
Minibar
Restaurant
Wine/Champagne
Food & drink safety
Delivered food covered securely
Food can be delivered to guest accommodation
Front Desk Services
24-hour front desk
Baggage storage
Concierge
Invoice provided
Tour desk
General
Adults only
Air conditioning
Laptop size safe
Non-smoking rooms
Private entrance
Room service
Tile/Marble floor
Internet
Free wifi
Living Area
Sitting area
Outdoors
Balcony
Garden
Outdoor furniture
Patio
Private Pool
Sun deck
Terrace
Parking
Free parking
Parking On Site
Physical distancing
Cashless payment available
Room Amenities
Socket near the bed
Safety & security
CCTV in common areas
Fire extinguishers
Key access
Safe
Spa
Beach chairs/Loungers
Beach umbrellas
Outdoor swimming pool
Public Bath
Transportation
Shuttle service
View
Garden view
From 15:00
Until 22:00
Guests are required to show a photo identification and credit card upon check-in
From 07:00
Until 12:00
Pets are not allowed.
WiFi is available in public areas and is free of charge.
The minimum age for check-in is 18
Come and go whenever you want
Free public parking is available on site (reservation is not needed).
Child policies
Children not allowed.
Crib and extra bed policies
No capacity for extra beds or cribs.
Cash
Mastercard,
Visa,
American Express,
Cash only
This property accepts cash.
What's the check-in and check-out schedule at Zenote Sanctuary?
Just so you're aware, Zenote Sanctuary's check-in availability ranges from 03:00 PM to 10:00 PM, and guests are requested to check out by 12:00 PM.
Does Zenote Sanctuary come with parking?
Yes, parking is available at BH HOTEL & CENOTE TULUM - Adults Only. It is free of charge and is located on-site. You do not need to make a reservation for parking.
What's the nightly rate at Zenote Sanctuary?
For stays at Zenote Sanctuary, prices generally start at $243. However, your final rate might differ due to room types and date selections. To know the exact cost, specify your dates.
What are the room types available at Zenote Sanctuary?
The hotel offers a variety of room types including suites, studios, and villas with garden view. All rooms are non-smoking and can accommodate 2 adults with no children. The rooms range in size from 474 to 667 sqft and feature king size beds.
Where can guests find entertainment in Zenote Sanctuary?
Guests can spend their time at BH Hotel & Cenote Tulum by taking advantage of the leisure amenities provided. They can relax and unwind at the outdoor swimming pool or the private pool, both available to guests of all ages. The hotel also offers spa and wellness packages, where guests can indulge in a variety of massages such as full-body, hand, head, couples', foot, neck, and back massages. The spa facilities include a spa lounge/relaxation area, providing a tranquil space for guests to enjoy.
For dining options, guests can choose from two on-site restaurants. Cenote Buuts Ha offers a modern ambiance, while Caverna Baalam provides a romantic setting for a meal.
In addition to these amenities, guests can also participate in walking tours, cycling, and hiking, offering opportunities to explore the surrounding area.
Does Zenote Sanctuary feature a pool area?
The BH HOTEL & CENOTE TULUM - Adults Only features an outdoor pool that is available all season long. There are no age restrictions mentioned. This indicates that the hotel does have a pool.
Is there an in-house restaurant at Zenote Sanctuary?
Yes, the hotel has two restaurants on site. The first restaurant is called Cenote Buuts Ha and has a modern ambiance. The second restaurant is Caverna Baalam, which has a romantic ambiance.
Are both cash and credit cards valid payment options at Zenote Sanctuary?
Yes, both cash and credit cards are valid payment options at BH HOTEL & CENOTE TULUM - Adults Only. In addition to accepting major credit cards such as Mastercard, American Express, and Visa, the hotel also accepts cash as a payment method.

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